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Do I get all these
tools from you? Or do I need to go to other businesses to
get the tools set up?
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All tools discussed
are part of the eCommerce program. That is one great benefit
of eCommerce Tools, you do not need to go over there for
a credit card processing, then over here for a shopping
cart, then over here for a database system, etc.
With our eCommerce
system, you can get your web site up and eCommerce-enabled
in days, not months. You get everything you need to present
your products to consumers, provide customer service and
accept their payments. You will save both time and money!
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Do I need a web
site? What forms or pages do I host on my site?
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Yes. You need a website.
You will host or we can host all of your catalog or web
site pages. We will always host your shopping cart and secure
order forms that your customers will use to make credit
card and/or check payments.
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Do my customers
need one of the on-line "wallets" or need to have an account
at a specific bank?
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No. Unlike some of
the other internet payments systems, your customers do not
need to download some cumbersome software. And they do not
need any special account setup with some bank. All they
need is either a US Checking Account to pay by check or
a valid credit card.
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If I get orders
from customers not on the internet, what do I do with them?
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One of the tools standard
with each eCommerce system is our easy to use eTerminal.
You are able to process real-time authorizations manually.
So any offline orders can be processed by you connecting
to the Internet and going to your eManager program.
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If I get orders
from customers not on the internet, what do I do with them?
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One of the tools standard
with each eCommerce system is our easy to use eTerminal.
You are able to process real-time authorizations manually.
So any offline orders can be processed by you connecting
to the Internet and going to your eManager program.
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How do I keep track
of my customers?
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Your eCommerce Toolkit
comes with a relational database system, which keeps track
of your customers, orders, payments, products, etc. You
can browse or search through each of the data tables, giving
you complete control of your business' data.
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Can I download my
relational database files to use on my local PC?
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Yes. You are able to
download the actual database files (.dbf format), which
you can then import into your local database or spreadsheet
programs.
Please explain how I
can update my QuickbooksÆ with NO data entry. Other accounting
programs will be added in the near future, so if you would
like this ability for your current package, please email
and let us know. Basically, all your orders are stored in
the highly specific format that Intuit requires for data
import. You simply download this file from our secure server,
copy it to your Quick Books directory, and import the file
into Quickbooks. Your accounting books have now been updated
with today's orders without any data entry!
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Can I use my existing
database with your system or is there some conversion that
takes place?
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You may use your existing
database. You can upload it at anytime, and it will be effective
immediately.
1a) What databases
do you support?
Access 2000, Access 97, Access 95, dBase III, dBase IV,
dBase 5, Paradox 3.x, Paradox 4.x, Paradox 5.x, FoxPro 2.0,
FoxPro 2.5, FoxPro 2.6, Excel 3.0, Excel 4.0, Excel 5.0,
Excel 95 / 97
1b) What tools do you have to maintain the database once
it has been populated?
- add records
- delete records
- modify records
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What if I don't
want a credit card merchant account? I only want to accept
check payments. How do I start?
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The eCommerce Toolkit
will work fine whether you accept credit cards or not. How
long does it take to get setup? You are setup the day you
receive your eCommerce system. In fact, until your credit
card merchant account is set up, you can simply accept check
payments only (Toolbag & Toolkit only). And you can do this
from day one!
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I do not have a
merchant account but I am ready to get one. Can you help?
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Yes. We would be happy
to. We will need some information in order to assist you.
Go to our Contact Us section and complete our on line form,
we then will forward that information to one of our preferred
resellers.
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Do I need to buy
a credit card terminal or processing software?
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Most Merchant Account
Banks will work with our system, contact your reseller for
assistance.
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Please explain how
I accept On-Line Checks.
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It's really straightforward:
- You customer selects
the items they wish to purchase and chooses to Check Out
Now.
- They select to pay
by check.
- They complete the
online check payment form and submit their order.
- Once a day, you
download the TurboCheck Import file from our secure server.
- You import the check
payment information into TurboCheck and print the customer
check drafts.
- You deposit the
checks just like any other check.
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What if I don't
want to accept on-line checks?
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In your Shopping Cart
setup, select to accept only credit cards. Your customers
will not be given the option to pay by check.
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How do I get paid?
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Once a day, you will
download from our password restricted and secure server
the TurboCheck Import file. You then simply import all the
check payments for the day into the TurboCheck Software.
Press the Print Button and you will print the legal bank
drafts that you can then go immediately deposit.
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I only have 3 products,
will this cart really work for me?
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Our eShopping Cart
serves a dual purpose. It can also function as a simple
Secure Order Form that your customers use by clicking on
an Order Form button on your web site. When they chose the
Secure Order Form, all your products are listed on the order
form with a Quantity Box, allowing the customer to input
the number of each item they wish to purchase. All of the
other features (sales tax, shipping, etc) of the cart remain.
You use the eShopping Cart setup file to change between
the Secure Order Form and the full working eShopping Cart.
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I already have a
web site, how do I add the cart to my site?
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We provide detailed
information and tools to help you add our eShopping Cart
to your existing web site. Basically, you simply add near
each product, a text or graphic "Add to Cart" link/button.
You also add at least once on each page a text or graphic
"View Cart and "Check Out" link/button. Within your Web
Merchant eManager program, you will our Weblink Wizard that
will create the HTML Code for each product listed in your
product database. You can then simply cut and paste this
HTML Code next to each product.
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Do I need to compile
anything?
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No. The code is server-side
and works with your html. No special software needed.
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Does your shopping
cart deal with sales tax??
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Yes.
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Can you skip calculating
sales tax?
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Yes, per product where
some of the products are taxed and some are not. There are
also options to not charge tax, or to charge a specific
rate.
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I live in a state
where tax is charged on shipping. How is this handled?
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There is a setting
that allows you to have the tax system charge tax on the
shipping.
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I want to use FedEx,
USPS or UPS for my shipping. How is that handled?
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FedEx, USPS and UPS
rates are calculated in real-time based on weight and/or
distance.
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I want to offer
discounts or special offers. Does your system handle this?
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Yes. There are both
percentage and dollar discount features. The shopping carts
I have seen actually required someone to "register" before
buying. While this might be nice for marketing purposes,
I didn't like it.
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How do you handle
registration?
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Our cart does not require
someone to register. You have an remember me option at the
time of check out.
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Do I have to use
your real-time payment processing with your shopping cart?
Can I start out without it and then use it later?
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Absolutely. You can
start out without real-time and then add that later.
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I have purchased
on the Internet and the email I got was poorly formatted.
Do I have any control over that?
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Yes. You have complete
control over the emails that are sent to both yourself and
to your buyer. Our company is a software manufacturer. We
want people to be able to download our products after they
purchase. Do you have a solution for that? Yes. Our download
system allows you to flag certain products for download.
Once the payment is approved they will be able to download
the product.
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I only have one
product. It seems silly to make several pages to add the
product to a shopping cart. Isn't there an easier way?
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Yes. It is a straight
link form that offers a 1-page solution to online purchasing.
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I am interested
in how many people come to my site. Do you provide statistical
reports?
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Yes, if you host your
web page with us we provide high quality statistical information
with graphs and reporting.
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Can I make changes
to my site myself?
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Yes, you have complete
control over your site using your password protected eManager.
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What if I need technical
support? How much do you charge?
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The technical support
is absolutely free via eMail.
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How long does it
take before my account is ready?
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Allow 1 business day.
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I already have a
domain name. I would like it transferred. Can you do that?
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Yes. With your authority
we can have the domain moved for you, go to our Domain Names
section and complete our on line form.
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My questions were
not all answered on this FAQ. How do I get in touch with
you?
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Here are some options:
eMail us at sales@ecommercetools.com
Visit our help desk
at http://www.ecommercehelpdesk.com
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